Follow

Interpreting online reviews:

⭐️ ⭐️⭐️⭐️⭐️: this person has not used the product

⭐️⭐️⭐️⭐️: this person has used the product and liked it

⭐️⭐️⭐️: this person used the product and disliked it

⭐️⭐️: this person used the product and it hurt them

⭐️: this person does not know how to use the product and is afraid to admit it

· Web · 6 · 114 · 175

@RobinHood
⭐️⭐️⭐️⭐️⭐
arrived undamaged and on time

@RobinHood YEAH!’ But alternatively:

⭐️⭐️⭐️⭐️⭐️: this person doesn’t have the heart to give something they liked anything less than the best score

@spongebob @RobinHood Honestly as someone whose job once depended on the results of ratings and surveys, I give 5* to anything not utter shit so I help raise the aggregate. You'd be surprised how many people rate very low for the most minor mistakes/oversights/things product/service literally cannot and was not meant to do.

@MmeLibertine Absolutely, I saw a meme a while back that was about Lyft, and I went:

Five stars: a ride occurred

Four through 1 stars: I want to put a complete stranger’s job in jeopardy

@MmeLibertine @RobinHood not just that, but if they hit a threshold under 4.5, lyft amd uber puts them under investigation iirc

@MmeLibertine @spongebob @RobinHood same, the grocery store near me has these random questions the payment system asks after you pay, like "Was the store clean," "Were you greeted at the door," "Was you cashier friendly," etc. I always give whatever the positive answer is (it's a yes / n/a / no system, not a rating) unless there was really something egregious

@balrogboogie I wish there was a way to do a non-punitive poll.

Like, I wish the bathroom was cleaner, you should probably hire more staff and pay them better, I bet that’ll fix it.

@RobinHood right? I want to be able to tell them to stop blocking the employees from unionizing!

@MmeLibertine @spongebob @RobinHood

I just left a tech support job like that. Customers would fill out a survey about our job performance but would not understand that it was about their interaction with the Employee and not the company.

So we would get 1s for something beyond our control, like repair ticket dates out for three weeks due to a hurricane, like how the fuck am I responsible for a hurricane hitting your area?

@RobinHood I wouldn't have been reminded of it without yours and yours was good. More organized too.

@RobinHood ⭐️⭐️⭐️⭐️⭐: this person liked the product but would feel too guilty to give it an honest score and risk lowering the average

@RobinHood Also, in my experience:

⭐: this person was one of the unlucky couple of percent who received faulty goods because nothing's perfect and, rather than requesting a replacement that the retailer would most certainly honour, decided that leaving a 1-star product review would in some way aid their fellow consumers in making a purchasing decision.

🙄

Sign in to participate in the conversation
Radical Town

A cool and chill place for cool and chill people.